Shipping

At Personalised Xmas we understand the importance of a quick delivery, we try to dispatch all orders within 5 Working Days, but sometimes this may be slightly longer due to the time of the year, we sometimes process up to 500 items a day! Please see below for our delivery methods and cost.

Standard Delivery - Free for All Stockings, Sacks, Hats, Chocolate & Cards - Anything else £3.50 - Royal Mail 2nd Class - 2-5 Working Days.

Express Delivery - £6.50 - Royal Mail 1st Class - 1-2 Working Days.

EU Delivery -  £4.50 for All Stockings, Sacks, Hats, Chocolate & Cards - £14.50 for Anything else - Royal Mail International Signed For - 5-7 Working Days

Worlwide Delivery - £6.50 for All Stockings, Sacks, Hats, Chocolate & Cards - £14.50 for Anything else - Royal Mail International Signed For - 7-10 Working Days


Returns

We hope you will be over the moon with your purchase. However occasionally there may be a requirement to exchange or return an item.

We offer a no quibble 30 day money back guarantee. If any item is not what you required please use the details at the bottom to start the return procedure.

A personalised item cannot be reuturned or refunded but if there is an issue with your item please contact us and we will replace or refund the item for you.

Should you wish to return an item which is NOT personalised please contact us within 30 days of the sale of purchase. We will then send you our return details.

Items damaged in the post should be reported to us within 48 Hours of receipt.

If you wish to return an item please use the "Contact Us" button at the top of page or call us on 01482 878737.

Please address any returned products to - Personalised Xmas, Stratsource House, Malmo Road, Hull, HU7 0YF